Skip to main content
Chatbase Chatbot
AI-Powered Customer Guidance with Seamless Handover
For a client, we integrated a chatbot using Chatbase   that guides visitors, answers questions, and seamlessly hands the conversation over to a human when needed

The Challenge

Many website visitors want quick answers, but not everyone wants to fill out a form or make a call right away. At the same time, a chatbot cannot handle everything. For specific, sensitive, or individual requests, human support remains essential.

The client therefore needed a solution that combines both: instant support for common questions and a clear, reliable handover to the team whenever the chatbot reaches its limits.

Conversation Flow

How the chatbot
guides User.
Welcome & Identify Needs

The chatbot welcomes visitors and identifies what they need — whether it is a service, consultation, appointment, or a specific request.

Quick Answers Within Scope

The bot instantly answers common questions using its knowledge base while staying within its defined scope.

Recognise Limits & Communicate Clearly
If a question is too specific, sensitive, or outside its knowledge, the bot communicates this clearly and directs the user to human support.
Contact or Appointment
The visitor is connected with a person via a form, callback, or direct contact.

Conversation Instead of Navigation

Users find answers directly through conversation without having to navigate through menus.

Clear Boundaries

The bot clearly communicates when it reaches its limits and escalates the conversation when needed.

Pre-Qualification

Key information is collected in advance, helping the team provide more targeted support.

Human Handover

The transition to human support is seamless and clear for the user.
Impact
Less Friction,
Better Customer Interactions.
Quick answers to common questions around the clock
Clear handovers instead of endless chatbot loops
Visitors feel guided rather than turned away
The team saves time by receiving pre-qualified enquiries
Let’s talk about what
AI can do for your business.
In a short AI consultation, we’ll get to know your business and identify the most valuable next steps together.
Start an AI Consultation
Book an Initial Consultation

Duration: approximately 5–10 minutes. Personal, no-obligation, and AI-assisted. You’ll first speak with our AI assistant, who will help us understand your situation and connect you directly with the right specialist.